Privacy Policy

The Municipality of Arouca is the owner of the reservation platform and is the organisation responsible for the contents and services provided by the website “Paiva Walkways”.
Please read the following text, in order to understand and be aware of how the information you provide will be handled by PROTYP and the Municipality of Arouca.

1. What information is collected about users?
In order to be able to effect a reservation or a request for information from the Paiva Walkways, it is necessary to fill in forms that are on the booking platform of the Paiva Walkways website ( ).
The collection of personal data is effected at the time of the user completing the forms available on the booking platform of the Paiva Walkways website.
The information collected is necessary to secure the user's identity. The provision of the data requested when filling in the forms available on the Paiva Walkways website is required so that the user and the host can use the services available on that website.
In completing the forms provided by the Paiva Walkways website, the information that the user provides is aimed at providing a service better suited to his/her needs and to send information related to the use of services provided by that website.
The process of supplying personal data is properly protected. All information is encrypted and managed with the most advanced security tools.
For the payment for services and/or products option, the Paiva Walkways website uses secure payment gateways, so that all your credit/debit card data will be safeguarded and treated in accordance with currently applicable law.

2. Effecting online booking
2.1. For the completion of booking through the website it is necessary to register by filling in the online form. After registering you must follow all the steps of the reservation procedure in order for it to be completed successfully. 
2.2. The Municipality of Arouca will honour online reservations received, up to a daily limit of visitors.
2.3. There will be a booking fee per visitor.
2.4. Each booking area has maximum of visitors.
2.5. The data recorded on the invoice is the sole responsibility of the user. The invoice issued cannot be reissued with amendments.
2.6. The validation of the reservation implies that the user has read and expressly accepted the General Conditions. Once the validation is complete, the user will receive an automatic email to confirm the reservation.
2.7.Reservations made through are payable through the following methods of payment (according to availability) via gateway:

  • Credit card (Visa, Mastercard);<
  • References for payment at ATM.
  • MB Way
  • Meo Wallet

3. Who is responsible for the collection of information?
PROTYP and the Municipality of Arouca are wholly responsible for the collection of personal data on the Paiva Walkways website. Each time you finish using this service, these bodies do not assume any responsibility for information collected outside the said electronic pages.

4. What are cookies and how does PROTYP use them?
PIn order to provide a more personalized and more enjoyable service for the user, PROTYP uses cookies to collect and store information. A cookie is a small information file that is sent from the Paiva Walkways website server to the user's browser and stored on their computer. These cookies will be used by PROTYP only and their use is limited to the following purposes:

  • • To allow PROTYP to know who the user is and thus provide a better, more secure and more customized service;
  • To use Google Analytics - a web analytics service provided by Google, Inc. ("Google"). The information generated by the cookie about the use of the Paiva Walkways website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating the use of the Paiva Walkways website, compiling reports on website activity for operators and providing other services relating to activities on the website and internet usage. Google may also transfer this information to third parties where required by law, or where such third parties process the information on Google's behalf. Google will not link the user's IP address with any other data held by Google.

The user may refuse the use of cookies by selecting the appropriate settings on your browser, however, if you do, you may not be able to use all the features of the Paiva Walkways website. By using the Paiva Walkways website, you agree to the data processing done on it, by Google in the manner and for the purposes described above.

5. How is the information collected used?
The information collected will be used only for the following purposes:

  • Delivery, payment and billing purchases of goods and / or services;
  • Preparation of statistics to see how PROTYP / Municipality of Arouca can improve the level of services provided and thus correspond better to the expectations of users;
  • Sending periodic newsletters. User-provided personal data may be used for information purposes, marketing and telemarketing of the Paiva Walkways website or of others related to the Municipality of Arouca. At any time the user can cancel any newsletter subscription through a link provided by the said newsletters.

The personal data collected by the Paiva Walkways website is processed by computer in strict compliance with personal data protection legislation and stored in specific databases, created for the purpose. In no situation will the collected data be used for any other purpose than that for which the data owner has given consent.
PROTYP and the Municipality of Arouca shall not offer for sale, rent, sharing or distribution the data provided by its users, except in cases provided for in this present Privacy Policy.

6. What security procedures does the Paiva Walkways website have in place to ensure that the user’s data is protected against unauthorized access, alteration or destruction?
PROTYP takes all necessary and legally required precautions to ensure the protection of information collected from its users through the Paiva Walkways website. These precautions guarantee the online and offline security of this information.
When sensitive information is collected or used, the data is always encrypted using SSL.
Through to the 128-bit SSL (Security Sockets Layer) protocol, which protects the transmission of all sensitive data over the Internet, all information is treated with the utmost security. The user's privacy is ensured and the risk of interception of data during communication is completely nullified.
If you have questions to ask us about the security and privacy that PROTYP guarantees, please contact us by email:

7. How can the user correct or delete information previously provided to the Paiva Walkways website?
Under the conditions of use of the Paiva Walkways website and all its services, users agree to provide and maintain correct and up to date all their personal data. To change or delete your data, you should contact the Municipality of Arouca by email ( or phone 256 940 220.

8. Other issues that you must know about in regard to the privacy policy of the Paiva Walkways website.

The Paiva Walkways website contains links to other electronic sites. The Municipality of Arouca and PROTYP are not responsible for the privacy policies of those electronic websites. It is recommended to users of the Paiva Walkways website that, when accessing other electronic sites, they consult the pages within these websites and refer to the individual privacy policies of these websites. This text refers only to the Privacy Policy applicable to the Paiva Walkways website.

9. Conditions of Use of the Paiva Walkways website.
The user undertakes to use the Paiva Walkways website in accordance with the law, the General Conditions and with generally accepted moral principles and customs.

9.1. The user undertakes, in particular, to refrain from using the website for unlawful purposes or ends, contrary to the provisions in these General Conditions, harmful to the rights and interests of third parties or in any way damage, disable, overburden or deteriorate the website or prevent the normal use of the website by users.
9.2. The user must refrain from obtaining and attempting to obtain information, messages, graphics, drawings, sound/video files, images, photographs, recordings, software and generally any kind of material accessible through the website by employing means or procedures for this purpose other than those which have been made available by the Paiva walkways website.
9.3. The User agrees to use the contents in a diligent, correct and lawful manner and pledges, in particular, not to:

9.3.1.Perform or attempt to perform illegal activities that violate the rights of PROTYP or the Municipality of Arouca, users of the Paiva Walkways website, other Internet users or any third party not previously identified;
9.3.2. . Practice continuous and persistent acts of provocation aimed at third parties, after having been requested to cease and desist by the targets of such acts or by the bodies responsible for the management of Paiva Walkways website;
9.3.3. Use or attempt to use another identity than their own; impersonate or attempt to impersonate someone or an official body, including, an official of PROTYP or of The Municipality of Arouca; guide, instruct or welcome third parties as if they (the user) were a host or falsely claim kinships or links with third parties;
9.3.4. Distribute, transmit, send, produce or reproduce any content that they do not have the right to use (including, and without exclusion of any other sources, confidential information obtained as a function of their position or job);
9.3.5.Distribute, transmit, send, produce or reproduce any content that infringes any patent, trademark, trade secret, or any copyright of any person, organisation or institution;
9.3.6. . Distribute, transmit, send, produce or reproduce any unsolicited content (including, and without exclusion of any other, promotional materials, "junk mail," "spam," "chain letters," "pyramid schemes");
9.3.7. Distribute, transmit, send, produce or reproduce, purposefully or accidentally, any material that contains software viruses or any other computer code, files or programmes whose objective, even if not attained, is either to interrupt, destroy or limit the functionality of any computer, computer system (hardware or software) or telecommunications equipment;
9.3.8. Collect, store, distribute, transmit, send, produce or reproduce in any format whatsoever, third party personal information;

The actions described above are absolutely and completely forbidden to the user and are grounds for the immediate suspension or termination, full, partial, temporary or permanent, of use of the Paiva Walkways website, as well as, where this applies, the elimination of any records or files relating to the said user, without prior notice and with immediate effect.

10. Intellectual Property
All information contained in the Paiva Walkways website, including names, images, photographs, reproductions, are the property of PROTYP and The Municipality of Arouca. The logo and the brand "Passadiços do Paiva" (=Paiva Walkways ) are the property of the Municipality of Arouca, being exclusive and subject to the legal protection relating to trademarks and unfair competition. No other individual or organisation has any licence or right to use these assets.
The reproduction, modification, copying, use, distribution, marketing, public communication or any other use of the information contained in the Paiva Walkways website (including its own design, configuration and formatting of the site) made without authorisation from PROTYP and the Municipality of Arouca, constitutes a breach of current legislation relating to intellectual property.

11. Applicable Law and Jurisdiction
These present general conditions are governed by Portuguese law.

12. Amendment of the General Conditions of Use and Privacy of the Paiva Walkways website
The general conditions of use and privacy of the “Passadiços do Paiva” (= Paiva Walkways) website are subject to change at any time. Users are advised to consult them periodically in order to verify any changes.